The practice runs an appointment system to meet the needs of patients. You can make an appointment at the surgery or via phone between 09:15 – 14:00 and 15:00 – 18:30 (except Wednesdays) to see any GP.
Please note that you will need to call at 09:15 as emergency appointments are released then (if you need to be seen on the same day).
Most appointments are for 10 minutes. It is usually best to concentrate on one health problem during the consultation and not to try to cover several different problems at once, unless you think they are connected.
Please book a separate appointment for each member of the family who are coming. Pre bookable appointments are available, please speak to a receptionist for more details.
You can book appointments in the evenings between18.30 - 20.00 and on the weekends between 08.00 - 20.00 for doctors and nurses. These evening and weekend appointments may take place by phone, video, or face-to-face depending on your clinical need.
You may be offered an appointment at another local GP practice or another local NHS service. Please call us and we will book you an appointment of your choice.
Want to speak to a doctor?
We offer a call back system whereby you can ask for the duty GP to call you back.
Your name and contact number and a brief description of your concerns will be taken and then passed to the duty doctor who will call you back by the end of the day.
We are a teaching practice and will occasionally have students and trainee doctors attending. This may mean that you will be asked to see a trainee as part of the training process, after that consultation you will see either Dr Segarajasinghe or Dr Hoque as part of a joint consultation. You may be offered appointments where students may be sitting in during your consultation.
Please speak to the receptionist if you would like a standard non-teaching appointment. You will always have the choice of what type of appointment you would like, and this will not affect your care in any way.
If possible please try to telephone reception before 12:00 noon if you require a home visit.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.
You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Cancelling or changing an appointment
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance (excluding weekends and public holidays). You can also text to cancel your appointment.
If you need help when we are closed
Click here for information about out of hours and other local services available.
If you need help with your appointment
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to respond
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- If you need an interpreter
- If you have any other access or communication needs
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
If you're planning to travel outside the UK you may need to be vaccinated against some of the serious diseases found in other parts of the world.